Bloombox Club Reviews

I received the Subscription Box as gift from my daughter and I love it. I think it is a great idea to get a surprise plant & pot every month and the care instructions are super helpful as I am not really experienced with plants (yet). Thumbs up!

As by the looks of other reviewers, I have had the same experience. Was gifted a very expensive monthly subscription, only to receive a tiny Christmas tree in January with lights but no care instructions whatsoever; I don't even know what it actually is. It made me feel like their monthly 'club' is really a way to shift old stock.
I contacted them by email on the 3rd January, Instagram on the 13th, and then email again on the 15th. I have had no response whatsoever, but have continued to be bombarded by marketing emails at least twice a day. One requested I review my subscription, so I did, giving it one star. This review has not appeared on their website, and in fact only 5* reviews are showing. Given the experiences seen here, this would suggest to me that they screen and manipulate their reviews, which seems dishonest.
Currently I would not recommend this service or company, and will not be renewing.

Similar to other reviews, I am so disappointed that I received a very sad, tiny Christmas tree with some rope and a few lights for my first subscription. I also haven’t received the other things claimed come as part of the subscription (money off vouchers, plant care & tips).

As an aside, I had a particularly difficult bereavement late last year and didn’t celebrate Christmas at all, so to receive a Christmas tree in January upset me a lot. Not everyone celebrates Christmas, for a variety of reasons, so I think to use these in subscriptions is indelicate.

I have emailed, DM'd, raised online chats but I haven't had any kind of response from them. Terrible, terrible customer service.

I totally regret spending so much on this subscription. I was so excited about it but all it's done is cause me stress and upset.

Update 31.01 - I was contacted by customer services and was sent a lovely replacement plant. Am glad that this has been resolved.

I subscribed in January and was disappointed in the plant as it didn’t fit my expectations being a small Christmas tree in January.

Made bloombox aware I wasn’t happy and they’ve since been in touch to offer me a replacement of my choice which was a nice gesture.

Like another reviewer I got the small Christmas tree as my January subscription plant. What a joke! It's like something you'd buy for a fiver in a supermarket. My partner paid £128 for a 3 month subscription as a Christmas gift. As the previous reviewer says is this really £42 worth? I was expecting a lovely sizeable house plant in a pot. What I received didn't even come with any information about what the plant actually is or any care instructions. Will not be recommending.

Update: since I posted this review Bloombox have been in touch and offered a replacement up to the value of £50. It is a nice gesture. Awaiting arrival of the plant to assess quality compared with online picture. Have only upped my star rating to 3 as I shouldn't have needed to go through all this hassle in the first place. I hope all of the other reviewers have been offered the same.

Really great company to deal with. I ordered a terrarium for my son for Christmas, it was despatched within a day or so. It arrived beautifully packaged, the contents were well protected and clear instructions on how to set it up. I would definitely recommend this company and their products. I shall be ordering more from them!

Absolutely rubbish! Got given a 3 month subscription £128 (discounted price). As far as I can see u receive 3 plants - 1 a month (roughly £42 each, which is already really steep). The 1st plant was a tiny, 5" Xmas tree (probably £5 from a supermarket) a week AFTER Xmas!!! Complete chancers. Also the plant didn’t come in a pot - a bit of a joke for £42.

Ordered a Jungle Plant terrarium on 7th December. Notified of dispatch the same day.

I have ended up in the same Evri black hole as many other. Evri have never received the parcel, and Bloombox haven’t responded to emails.

Also I would advise not unsubscribing from Bloom Boxes email newsletter, as in direct contravention of GDPR you will be bombarded by emails asking you to subscribe!!

EDIT- The replacement arrived promptly and I am very happy with the design and quality of the product.

Customer service is slow/non responsive.
Placed my order with them on the 9th December with promises of delivery before Christmas.
They posted it out through Evri which has been a ordeal of its own. I was then told to contact the seller who has ignored my emails and chat box.

Can't review the product properly because it never arrived. This could very easily been avoided if they had choose a reliable delivery service.

I placed my order on 15th November as it was showing 3 to 4 working days for delivery. It is now 9th December and the plant I ordered still hasn’t arrived.

Customer services are responsive and have now stated my original order must be ‘lost in transit’ so they have placed a further order. Still no sign of that one though. They also have an irritating feature on their website that means you get an automatic advertising email every time you check for progress on your order.

I would not use this company again.

My experience with Bloombox has been exceptional. Terrarium incl. plants arrived quickly & in A* condition. I had one query with was replied to within 2 working days - really good Customer Service!

After my Trust pilot review Bloombox apologised and sent another fresher plant. Luckily the recipient is a transplant surgeon and managed to rescue plant number one and is now the happy owner of two Bloombox plants.

its been over 4 weeks since i ordered and still dont have my plants. Customer service are quick to respond and say theyll follow it up but i dont need a pen pal. i just want the plants i bought over 4 weeks ago.

I had ordered 3 plants from Bloombox: the first 2 arrived quickly and in perfect condition (and I have high standards), but unfortunately there were problems with the third.

Their customer service was exemplary - they immediately contacted the delivery company and were quick to apologise and send me a replacement which arrived in beautiful condition.

At every stage their customer service team responded immediately and with a lot of kindness. I was really pleased with the service. The plants are also gorgeous and good value for money.

I have ordered a few times from Bloombox - plants & pots for our offices in London, Leeds and Birmingham. The plants arrived on time, well packaged and healthy. The customer service is responsive.
Would definitely recommend.
The only issue I had was with EVRI couriers, which wasn't Bloombox's fault.